INFORMATION ABOUT US

Fratelliandco.com.au is operated by DG Holdings Pty Ltd ABN 90 661 787 234, a company in Australia, whose registered address is at 110 Majors Bay Rd, Concord, NSW,2137. The terms “we” or “us” or “Fratelli&Co” in these Terms refer to Deliveroo Australia Pty Ltd In either case you may contact us at info@fratelliandco.com.au, by phone on 0287650199.

Purpose

Our objective is to dine-in services and allow you to order Items for delivery online https://fratelliandco.orderup.com.au/. Once you have placed an order, your Items will be delivered to you by “Fratelli&CO” delivery drivers.

Your Account

Before you can place orders for Items using our wesbite https://fratelliandco.orderup.com.au/, you need to create an account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

Service Availability

Delivery area of our restaurant is 3 km from our location. This delivery area may change at any time due to a number of factors including weather, or demand on our service. This is to ensure that Items reach your door at their best. Our operating hours are for Pick-up are:

Orders

When you place an order through our website, it needs to be accepted by us and confirmed. We will send you a notification if your order has been received. The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Email. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. All Items are subject to availability. Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact the Restaurant prior to ordering if you have an allergy. We cannot guarantee that any of the Items sold by us are free of allergens.

Cancellation

You may cancel an order without charge at any time before the Restaurant has started preparing the food. If you wish to cancel an order please contact us immediately 0287650199 (within 5 minutes after sedning the order through). If we confirm that the order was not yet started, we will refund your payment using the same payment method as you used to originally pay for the order. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items.

We may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

Prices, Payment And Offers

Prices include GST. You confirm that you are using our Service for personal, non-commercial use unless you request a GST invoice.  Prices can also change at any time at our discretion. We reserve the right to charge a Delivery Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable fee and taxes prior to purchase on the checkout page on our website. No changes will affect orders after a Confirmation has been issued.

The total price of your order will be set out on the checkout page on our website, including the prices of Items and Delivery and applicable fees and taxes.

Payment for all Items and deliveries can be made on our website  by credit or debit card, or other payment method made available. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payments can also be made as cash on delivery or upon pick up.